Privacy Policy
Last updated: October 15, 2025
1. Introduction
Welcome to DonBot.ai (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, voice AI services, and related tools (collectively, the “Services”).
By using DonBot.ai, you consent to this Privacy Policy. If you do not agree, please do not use our Services. For questions, contact us at support@donbot.ai.
2. Information We Collect
We collect the following categories of information:
- Account Information: Name, email address, phone number, business name, and billing details when you register or subscribe.
- Usage Data: Log data such as IP address, browser type, time zone, and device information.
- Voice & AI Data: Recordings, transcriptions, and AI interaction logs generated when you or your customers interact with DonBot.ai’s AI voice agents.
- Communications: Messages or inquiries sent via our contact forms, chat, or email.
- Payment Data: Billing and payment info processed securely by third-party providers like Stripe; we do not store credit card numbers.
- Cookies & Analytics: We use cookies and similar technologies to analyze traffic, remember preferences, and improve our Services.
3. How We Use Your Information
We use your data to:
- Provide and improve our AI and voice automation Services.
- Personalize your user experience and manage your account.
- Process payments and send invoices or receipts.
- Communicate with you regarding support, updates, or promotions.
- Comply with legal obligations or enforce our Terms of Service.
- Train and optimize our AI models (anonymized and aggregated where possible to protect privacy).
4. AI and Voice Data
When you use DonBot.ai’s AI voice or chat tools, we may process audio, text, and call metadata. This data may be temporarily stored to generate accurate responses, improve AI quality, and detect misuse.
Voice recordings and transcriptions are handled securely and may be stored on cloud providers such as AWS, Google Cloud, or Twilio. You are responsible for obtaining consent from your customers before recording or transcribing calls, where required by law.
5. Sharing and Disclosure
We do not sell personal data. We may share limited information with:
- Service Providers: Third-party vendors like Twilio (telephony), Stripe (payments), or GoHighLevel (CRM) who help us deliver the Services.
- Analytics Providers: Tools such as Google Analytics to understand usage patterns and improve user experience.
- Legal Compliance: If required by law, subpoena, or government request.
- Business Transfers: In case of a merger, sale, or acquisition of our assets, your data may be transferred.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, analyze website traffic, and enhance functionality. You can adjust your browser settings to disable cookies, but some parts of the site may not work properly.
7. Data Retention
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. Voice recordings and AI logs may be deleted or anonymized after processing unless you request longer retention for business purposes.
8. Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no online system is 100% secure, and we cannot guarantee absolute security. Use strong passwords and protect your account credentials.
9. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at support@donbot.ai.
We will respond to verified requests within a reasonable timeframe as required by law.
10. Children’s Privacy
DonBot.ai is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us, and we will delete it promptly.
11. International Data Transfers
DonBot.ai operates in the United States. If you access our Services from outside the U.S., you consent to your data being transferred and processed in the U.S., where data protection laws may differ from those in your country.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If material changes occur, we will notify you by email or through a notice on our website. Continued use of our Services constitutes acceptance of the updated policy.
13. Contact Us
For questions, data requests, or concerns about this Privacy Policy, please contact: